Tortoise Town Reviews
Tortoise Town Customer Reviews (16)
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Verified BuyerTortoiseTown's photoshoppped fake "Ivory Leopard Tortoise" picture
Beware that TortoiseTown purports to sell "baby ivory leopard tortoises", and on their website page for this, they show a photo of a whitish colored baby leopard tortoise being held sideways in the air between someone's thumb and forefinger. This is a fake photo-shopped image. And there is no such species as ivory leopard tortoise that breeds true. When regular leopard tortoises start to grow up, then the coloration and designs on their shells start to develop, and a few of them turn lighter. That is what some people loosely refer to offhand as a white leopard tortoise. But zero leopard tortoises look like that as babies, such as on the fake bait photo on TortoiseTown's website. If you order this from them, you will receive a random dark brown baby leopard tortoise from whatever breeder leftovers than can finagle from someone else to fulfill your order (since they are turtle re-sellers, not turtle breeders). If you complain, they will refuse a return or refund, and will just say "we have a biologist on site who confirmed it's the right tortoise." This is meaningless, and it seems to be their automatic catch-all response for any complaint they don't like. PS - If you really want a light colored leopard tortoise, then buy one that is a little bit older directly from a breeder who will show you the individual picture/video, and who is already showing light colors that you want, so you know ahead what you are buying.
Verified BuyerBeautiful Reptiles
The reptiles at this store are so beautiful, I actually had a had time picking my new pet. They're all so lovely. The colors and patterns of the chameleons and geckos were breathtaking, and the tortoises and turtles had such unique and interesting markings. Anyway, I bought a tortoise, and he has been doing great since coming his new home.
Verified BuyerCute and healthy animals
Great reptile selection and quality. Highly recommend!
Verified BuyerThe quality is exceptional!
The staff is passionate about their work and dedicated to providing the best possible care for their reptiles. You can tell that each animal is treated with love and care.
Verified BuyerSafe and Secure Shipping
Was impressed by the care and attention that was put into shipping my reptile. The packaging was secure and well-ventilated, and the reptile arrived safely and without any issues. The staff provided me with detailed instructions on how to acclimate the reptile to its new environment, which was very helpful.
Verified BuyerWonderful Selection of Supplies
In addition to a great selection of reptiles, the store also offers a wide variety of supplies. From enclosures to food to bedding, they seem to have everything a reptile owner could need. The prices are reasonable, and the quality is excellent.
Verified BuyerLove the vibe of my gecko
Love watching my gecko. An effective way to release stress.
Verified BuyerThe prices at this store are fantastic
I was surprised by how affordable everything was, especially given the high quality of the reptiles and supplies. They offer great value for the money.
Verified BuyerExceptional Customer Service
I cannot say enough positive things about the customer service at this store. The staff went above and beyond to make sure I was satisfied with my purchase, and they even followed up with me after my reptile arrived to ensure everything was going well. It is clear that they are passionate about what they do and truly care about their customers.
Verified BuyerGreat Service and Quality Reptiles
I was impressed by the exceptional service I received from the staff. They were knowledgeable and friendly, and they helped me find the perfect tortoise for my family. The reptile arrived healthy and happy, and the quality of care was evident. I would highly recommend this place to anyone looking for a new pet.
Tortoise Town Customer’s Q&A
Tortoise Town FAQs
About tortoisetown.com Prices and Cost?
TortoiseTown.com is a family-owned and operated tortoise farm that provides a wide selection of captive-bred tortoises. They offer a variety of species, including the Sulcata tortoise, Red Footed tortoise, Yellow Foot tortoise, and many others. Here are some of the prices listed on their website:
- Sulcata tortoise: $199.95 – $1,449.00
- 100% HET for Ivory Baby Sulcata Tortoise: $225.00 – $499.00
- Elongated tortoise: $229.00 – $289.00
- Red Footed Tortoise: $249.95 – $599.00
- Yellow Foot tortoise: $299.95 – $698.00
Please note that these prices may vary and it's always a good idea to check the website for the most current prices and availability..
About tortoisetown.com Popular Products and Services?
Tortoisetown.com is a popular online platform that specializes in the sale of tortoises and geckos. They have over 20 years of breeding experience and have hatched thousands of babies. Some of their most popular products include baby tortoises and baby turtles. They work with over 25 species and offer a wide variety of tortoises including sulcata tortoise, Egyptian, leopard tortoise, Hermann’s, greek, Russian tortoise, marginated, Aldabra tortoise, red-footed tortoise, yellow-footed, red foot, yellow foot and more. They also offer geckos for sale, including crested geckos, gargoyle geckos, leopard geckos, as well as leachianus geckos. The website is also known for its great customer service. They are quick to help customers with their purchases and have a high satisfaction rate among customers. They also respond to reviews on average within 3 days.
About tortoisetown.com Payment Method?
The website tortoisetown.com supports an extensive range of payment methods for a convenient and easy transaction process. The currently accepted methods of payment include Visa, Master Card, American Express, Discover, Pay Pal, and Money Order. All orders must be paid for in full before they can be processed and prepared for shipping. The payment procedure on the website is relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers. Please note that this information is subject to change and it's always a good idea to check the website for the most up-to-date information.
What is the shipping policy of tortoisetown.com?
Tortoise Town ships orders via FedEx Overnight and requires your signature at the time of delivery. They aim to make ordering as predictable as possible so that you can be available to sign for your delivery. The shipping schedule is established as follows: if you order on Sunday, Monday, Tuesday, Wednesday, or Thursday, your order ships on Monday, Tuesday, Wednesday, Thursday, or the following Monday respectively, and delivers on the next day. They use FedEx approved, insulated, absorbent packaging that is specifically designed to keep reptiles safe. If necessary, they coordinate with FedEx to ensure temperature-controlled shipping conditions. Tortoise Town provides a 7-day health guarantee. They charge a flat $49.95 for overnight delivery to your doorstep. All baby and adult tortoises are shipped in heated/cooled insulated boxes via UPS or FedEx. Their shipping is always overnight for next morning delivery for one flat fee. Please note that they reserve the right to hold shipping for weather and/or any other reason for the safety of the animal in transit. The cutoff for same-day shipping is 3:30 PM EST.
How long does it take to process an order on tortoisetown.com?
On tortoisetown.com, orders are shipped via FedEx Overnight, and require your signature at the time of delivery. They have established a shipping schedule where if you order on Sunday, Monday, Tuesday, Wednesday, or Thursday, your order ships on Monday, Tuesday, Wednesday, Thursday, or the following Monday respectively. This means your order delivers on Tuesday, Wednesday, Thursday, Friday, or the following Tuesday respectively. So, the processing time can vary from 1 to 3 days depending on the day of the week you place your order. They charge a flat $49.95 for overnight delivery to your doorstep. Please note that this information might have changed, so it's always a good idea to check their website for the most up-to-date information.
tortoisetown.com Return Policy?
TortoiseTown.com has a 7-day Health Guarantee for all their animals. They guarantee that the animals arrive live and well. If a tortoise or turtle does not survive the 7-day guarantee as a result of any missing items from care, they will still help to replace the animal at a reduced cost. However, if a return is authorized or an order is canceled once it is placed, a cancellation fee of 20% will be deducted from your total.
Regarding their Shipping and Handling Policies, during the COVID-19 pandemic, shipping dates may be changed due to the shipping delays from UPS. All of their animals are shipped using UPS. They reserve the right to hold shipping for weather and/or any other reason for the safety of the animal in transit. The cutoff for same-day shipping is 3:30 PM EST.
Is the return shipping fee free?
How can a Tortoise Town order be tracked?
Can a Tortoise Town order be canceled?
What is the health guarantee policy of Tortoise Town?
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